Study area · Business
Tours & Travel Operations
The operations side of travel: itinerary planning, ticketing basics, visa and document workflows, and the customer-service language that keeps tour groups moving smoothly from arrival to departure.
This programme sits inside Business, one of the four study areas in the wider Programmes catalogue.
- TTO
- Certificate
- Kendahouse, Nairobi
What the training covers.
Every session runs as a workshop, not a lecture. You practise the routines of the job until they are second nature, with instructors who have done them for a living.
Apply via Student Applicant- 01 Itinerary planning from arrival to departure, day by day
- 02 Ticketing fundamentals and reservation-system workflow
- 03 Visa and travel-document checklists and how to brief clients on them
- 04 Quotation, costing, and the arithmetic behind a workable package
- 05 Customer-service language for re-confirmation and schedule changes
- 06 Airport meet-and-greet and transfer coordination
Programme facts
- Award
- Certificate
- Apply through
- Student Applicant
- Kiflaps programmes
- 40
- Fee
- With admissions
Dates, fees, and instalment options are confirmed with admissions. Nothing is quoted until you ask, and applications close four weeks before each intake starts.
The work it prepares you for.
The training aims at front-line roles like these across the industry.
- Travel operations administrator
- Ticketing and reservations agent
- Tour package planner
- Airport services coordinator
Who it suits.
Detail-lovers who like systems, schedules, and getting the plan exactly right behind the scenes while others do the talking.
Pair it with a language
Pairs well with any language programme: operations staff who handle French or German correspondence are routed to the international desk.
Browse the twenty languagesOther business routes.
-
ACC Airline Cabin Crew Cabin service and customer care for aviation applicants and crew: service standards, safety communication, and the English screening that airlines use to pick their cabin teams. Explore -
FOA Front Office & Administration Front-line communication for hotels, clinics, and offices: reservations, guest handling, telephone courtesy, and the professional English and Kiswahili that keep reception work moving smoothly from the first call. Explore -
TGA Tour Guiding & Administration Professional tour guiding with Kenya-first route knowledge (heritage sites, national parks, and city trails), paired with the client handling and itinerary administration that front-line tourism work demands. Explore
Start your application
Full programmes go through the Student Applicant form. Short programmes and online-only study enrol in the LMS.
Questions by phone: +254 714 772 289
Questions about Tours & Travel Operations? Call +254 714 772 289 or message admissions.