Study area · Business
Front Office & Administration
Front-line communication for hotels, clinics, and offices: reservations, guest handling, telephone courtesy, and the professional English and Kiswahili that keep reception work moving smoothly from the first call.
This programme sits inside Business, one of the four study areas in the wider Programmes catalogue.
- FOA
- Certificate
- Kendahouse, Nairobi
What the training covers.
Every session runs as a workshop, not a lecture. You practise the routines of the job until they are second nature, with instructors who have done them for a living.
Apply via Student Applicant- 01 First-impression routines: greeting, checking in, and routing visitors
- 02 Reservations and booking workflows for hotels, clinics, and offices
- 03 Telephone courtesy: holding, transferring, and taking clear messages
- 04 Professional written communication: confirmations, emails, notes
- 05 Handling complaints calmly, in English and Kiswahili
- 06 Diary management and the daily handover that keeps a desk running
Programme facts
- Award
- Certificate
- Apply through
- Student Applicant
- Kiflaps programmes
- 40
- Fee
- With admissions
Dates, fees, and instalment options are confirmed with admissions. Nothing is quoted until you ask, and applications close four weeks before each intake starts.
The work it prepares you for.
The training aims at front-line roles like these across the industry.
- Hotel and lodge receptionist
- Front desk administrator
- Call centre and customer care agent
- Office receptionist and telephone operator
Who it suits.
People who enjoy being the calm centre of a busy desk, are confident on the phone in two languages, and want office hours rather than shifts.
Pair it with a language
Combines naturally with French, German, or Italian for hotel and lodge recruiters who serve international guests.
Browse the twenty languagesOther business routes.
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Start your application
Full programmes go through the Student Applicant form. Short programmes and online-only study enrol in the LMS.
Questions by phone: +254 714 772 289
Questions about Front Office & Administration? Call +254 714 772 289 or message admissions.