Study area · Business

Airline Cabin Crew

Cabin service and customer care for aviation applicants and crew: service standards, safety communication, and the English screening that airlines use to pick their cabin teams.

This programme sits inside Business, one of the four study areas in the wider Programmes catalogue.

ACC
Certificate
Kendahouse, Nairobi

What the training covers.

Every session runs as a workshop, not a lecture. You practise the routines of the job until they are second nature, with instructors who have done them for a living.

Apply via Student Applicant

01 Cabin service routines: boarding, in-flight service, and arrival
02 Safety and emergency communication, drilled until it is automatic
03 Passenger care for children, elderly, and anxious first-time flyers
04 Announcements and plain spoken English for mixed audiences
05 Airline screening drills: group interviews and English assessments
06 Grooming, punctuality, and shift discipline as professional habits

Award: Certificate
Apply through: Student Applicant
Kiflaps programmes: 40
Fee: With admissions

Dates, fees, and instalment options are confirmed with admissions. Nothing is quoted until you ask, and applications close four weeks before each intake starts.

The work it prepares you for.

The training aims at front-line roles like these across the industry.

Cabin crew (regional and international)
Airline customer service agent
Airport lounge and VIP host
Travel desk attendant

Who it suits.

Applicants who want aviation service work and can commit to early-morning standby drills and strict grooming standards from week one.

Pair it with a language

Most airline recruiters serving this region interview in English and French, so many cabin-crew applicants add French to strengthen their application.

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